FAQ

WHEN CAN I GO TO RESTYLE TO DROP OFF A CONSIGNMENT?
No need for an appointment. You can come anytime to drop off your consignments:
Monday – Friday 10 AM – 5 PM | Saturday 10 AM – 4 PM

WHAT ARE YOUR SEASONAL CONSIGNMENT GUIDELINES? We accept seasonal consignments: Transitional Spring, Spring, Summer, Transitional Fall, Fall and Winter.

January (Spring colors, heavier & mid-weight fabrics)

• Sweaters in pastel colors

• Mid-weight jackets

• Jeans, lined dress pants

• After five dresses

• Rodeo wear including boots, hats, belts, jeans and appropriate shirts

February-March

• Lightweight cardigans and long sleeve shirts in spring colors

• Jeans, capris

• Open toe shoes

• Layering pieces

• Lightweight dresses and skirts

• Short sleeve and sleeveless tops

April-June

• Bright colors

• Capris, shorts

• Linen

• Cotton dresses and skirts

• Sandals, wedges

• Oversized handbags in straw or canvas

• Short sleeve and sleeveless tops

July-August (Fall colors, summer fabrics)

• Capris

• Linen in dark colors

• Handbags in summer fabrics but fall colors

• Sleeveless and short sleeve tops

• Dresses and skirts in all-weather fabric

September-October (Fall colors, mid-weight fabrics)

• Layering pieces

• Lightweight sweaters, cardigans

• Long sleeve, ¾ sleeve tops

• Lined dress pants, jeans

• Leather handbags

• Boots, loafers, mules

November-December (Fall colors, heavy to mid-weight fabrics)

• Coats

• Holiday wear

• After five dresses, tops and skirts

• Lined dress pants, jeans

• Boots, loafers, dressy heels

• Leather handbags

WHY DO YOU REQUIRE MY ITEMS ON HANGERS?
We ask that your items come in clean and wrinkle-free. We store and display all clothing on hangers so that they look just as good as when you drop them off. Having your items on hangers also makes it easier for Restyle to inspect them at drop-off.

If you are out of hangers, just stop by the store and we will give you all the hangers that you need.

WHY DIDN’T YOU ACCEPT MY ITEMS?
It could be any or a combination of the following reasons:

• Out of season or style
• Damaged
• It has stain, dust, pet hair
• It has an odor (usually cigarette, moth ball, perfume)
• Not on a hanger
• No brand/size tag
• The brand is not the kind that does well in our store

CAN I PICK UP MY UNSOLD ITEMS BEFORE THE 60-DAY CONSIGNMENT CONTRACT EXPIRES?
Yes, you can. But to discourage this practice, which is not favorable to Restyle, we are assessing a pre-expiration pick up fee of $10.00.

WHY IS THE EXPIRATION DATE ON THE CONTRACT EARLIER THAN THE ACTUAL EXPIRATION DATE YOU HAVE IN YOUR SYSTEM?
The date written on your contract is a tentative expiration date, which is typically 60 days from the date you dropped your items. However, the final 60-day expiration date will be adjusted based on when your items are priced and put out for sale.

WHAT HAPPENS WITH MY UNSOLD ITEMS?
You are welcome to pick up any unsold items after your 60-day contract. Simply call us 24 hours prior to your expiration date so that we can have them ready for you. We will hold unsold items for one week. Unclaimed items will be donated or become the property of Restyle.

WHY ARE SALES FINAL/ NON-RETURNABLE?
The consignment software is designed in such a way that when the item is sold, the item is closed out and the share of the consignor is automatically credited to her account. To undo all that in the system is quite a time-consuming process. This is why we do not allow returns or exchanges. Instead, we encourage our customers to try on the item and make sure they are happy with the fit before they purchase the item.

HOW DO I KNOW THAT MY ITEMS ARE PRICED CORRECTLY?
As a rule, Restyle prices your items one-third of the retail price. (Brand new items with price tags at 40% of retail.) The pricing staff of Restyle are extensively experienced and well-versed with current retail prices. If in doubt, Restyle double checks the prices on line. In some cases, the customer is consulted on how much the item should be priced.